Terms of service

Terms of Service

1. About The Buff Shop

The Buff Shop is operated by David Darcey, a sole trader trading as The Buff Shop, ABN 22 874 100 257, based in Queensland, Australia.

These terms apply to purchases through thebuffshop.com.au and your use of our website. Our store is hosted by Shopify. Purchases are made directly from The Buff Shop.

We welcome both private customers and businesses, including professional detailers.

2. Your consumer rights

Nothing in these terms excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded under Australian Consumer Law or other applicable law, including applicable New Zealand consumer law.

If these terms conflict with those rights, your statutory rights prevail. Business customers may also have consumer rights where the law provides them.

3. Products and information

We aim to provide accurate product descriptions, specifications and photographs. Screen settings can affect how colours appear.

Please check product sizes, pad grades, machine compatibility and intended uses before ordering. Contact us if you need help choosing a product.

Follow the instructions supplied with your products and equipment. These instructions do not limit your consumer rights.

Updates to product listings do not change the description or specifications agreed for an existing order.

4. Prices and payment

Australian retail prices include GST. Prices are shown in Australian dollars unless another currency is clearly displayed.

Shipping charges are calculated at checkout and shown before you pay. Any other charges we collect will also be disclosed before payment.

For New Zealand orders, any import taxes, duties or clearance charges not collected at checkout may be payable to the relevant authority or carrier under local rules. Please contact us before ordering if you need clarification.

Prices and promotions may change for future orders. We will not increase the agreed price of an accepted order without your agreement.

You must provide accurate order details and use a payment method you are authorised to use.

5. Orders and cancellations

Please check your items and delivery address before submitting your order.

If a stock shortage, pricing error or payment issue prevents us from fulfilling your order, we will contact you promptly. We will not substitute products or charge an increased price without your agreement. If we cannot fulfil the order and you do not accept an alternative, we will refund the amount paid for the unfulfilled items and any associated shipping charges.

If you wish to cancel or change an order, contact us as soon as possible. We will try to assist before dispatch. Once dispatched, please refer to our Return and Refund Policy. Your statutory cancellation and refund rights remain unaffected.

6. Shipping and delivery

We ship to Australia and New Zealand. Paid orders are normally dispatched at 9 am on the next business day, excluding weekends and Queensland public holidays.

Delivery times are additional to dispatch time and vary by location and delivery service. Estimates are not guaranteed arrival dates.

If an order is delayed, damaged or missing, contact us so we can investigate and arrange an appropriate resolution. Handing your parcel to a carrier does not remove our obligations under applicable law.

Further details are available in our Shipping Policy:
https://thebuffshop.com.au/policies/shipping-policy

7. Returns and refunds

We accept change-of-mind return requests within 14 days of delivery, provided items are unused, in their original packaging and in a resaleable condition. Customers pay return postage for these returns, and original shipping charges are not refundable.

These conditions do not apply to remedies available under consumer guarantees.

Please see our full Return and Refund Policy for instructions and information about faulty, damaged or incorrect items:
https://thebuffshop.com.au/policies/refund-policy

8. Website use and intellectual property

You may use this website to browse, obtain product information and make purchases for personal or business use.

You must not misuse the website, introduce malicious software, interfere with its security, commit fraud or unlawfully collect another person’s information.

Website content belongs to The Buff Shop or its respective owners. Except where permitted by law or with the owner’s permission, you must not reproduce it for publication or commercial distribution. This does not prevent you from keeping product information and order records for your own use.

9. Privacy and communications

We handle personal information as described in our Privacy Policy:
https://thebuffshop.com.au/policies/privacy-policy

We may contact you about your orders, delivery, returns or account. Marketing communications are handled according to your preferences and applicable law. You can unsubscribe from marketing emails.

10. Reviews and feedback

Reviews must reflect genuine experience and must not contain unlawful, misleading or abusive material or disclose another person’s private information.

When you submit a review for publication, you permit us to display it and use it to promote the reviewed product or our store, subject to applicable law. You retain ownership of your content. We will not change a review in a way that misrepresents its meaning.

11. External links

Our website may link to third-party websites. Those websites have their own terms and privacy practices. Nothing in this section removes any responsibility we have under applicable law.

12. Changes to these terms

We may update these terms for future purchases. The terms applicable when you place an order will continue to govern that order unless we agree otherwise with you or a change is required by law.

13. Governing law

These terms are governed by Queensland law and applicable Australian law. This does not prevent you from relying on mandatory protections or accessing courts and tribunals available to you where you live.

14. Contact us

David Darcey trading as The Buff Shop
ABN: 22 874 100 257
Email: sales@thebuffshop.com.au
Phone: 0430 029 644

Please contact us with any questions about these terms or your order.