Shipping policy

Shipping Policy

Where we deliver

The Buff Shop ships to Australia and New Zealand.

Order dispatch

We normally dispatch paid orders at 9 am on the next business day. Business days exclude weekends and public holidays in Queensland.

Orders placed on a weekend or public holiday are normally dispatched on the next business day. If there is an unexpected dispatch delay, we will contact you.

Shipping costs

Shipping charges are calculated at checkout based on your order and delivery address. You can review these charges before completing your purchase.

Delivery times

Delivery time is additional to order processing and dispatch time. It varies depending on your location and the delivery service. Any delivery estimates provided are estimates rather than guaranteed arrival dates.

Delivery problems

If your order is delayed, arrives damaged or appears to be missing, please contact sales@thebuffshop.com.au with your order number so we can help investigate and arrange an appropriate resolution.

Please check your delivery address before placing your order. If you notice an error, contact us as soon as possible. We may be unable to change the address once your order has been dispatched.

Your consumer rights

Nothing in this policy limits your rights under applicable consumer law.