Refund policy

Return and Refund Policy

Change-of-mind returns

We accept change-of-mind return requests within 14 days of receiving your order. Items must be unused, in their original packaging and in a resaleable condition.

To arrange a return, email sales@thebuffshop.com.au with your order number or other proof of purchase. We will provide return instructions and the return address.

Customers are responsible for return postage for change-of-mind returns. Original shipping charges are not refundable for these returns.

Once we receive and inspect your return, we will let you know the outcome. Eligible refunds will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty or is different from what you ordered, please contact sales@thebuffshop.com.au with proof of purchase and details of the problem. Photos, where practical, can help us assess the issue.

We will provide a repair, replacement, refund or other remedy as required by Australian Consumer Law. For a major failure, you may choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage. For a minor failure, we will arrange a remedy within a reasonable time.

Where a product is confirmed to be faulty or we sent the wrong item, we will cover reasonable return postage costs.

Your consumer rights

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits those rights.

The 14-day change-of-mind period, unused condition and original packaging requirements do not apply to claims under consumer guarantees.